If the item you received is faulty, please contact us and quote your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You can return the faulty product within 30 days of receipt. The fault must be reported to us within 30 days of the purchase date. We require any faulty product back in full for testing and examination. We accept all returns for quality issues and we will refund your full amount including postage. Refunds or exchanges will be the equivalent value of hair products received.
If no fault is present, or the product has been damaged in any way by the customer, we will not refund or replace the goods. You will have the option to pay for its return to you. If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed. We recommend the usage of our products we suggest in our product instructions. We will not refund if our products have not been maintained properly.